Terms and conditions

We kindly remind you that young groups (under 40 years) and parties of any kind (stag, hen, bachelor etc...) are not allowed in the apartment. STRICTLY FORBIDDEN. We are not flexible at this point and we will not accept such kind of travellers at their arrival.

ALL OUR APARTMENTS ARE NON SMOKING !!!


Payment

We offer two possibilities of payment:

1) Payment ON ARRIVAL guaranteed by credit card : Once the details of the rental agreed, we will call you for the details of your credit card (card type, number, expiry date and holder).

Payment is made on arrival, the details of your credit card are requested only as the guarantee of your reservation. We are operating as a NO-FEE service and your card details are used only in the apartment booking process at your instruction or in case of cancellation according to the cancellation policy. Your card details will be securely held for the purpose of processing the booking until the day of check out. On the day of check-out, the credit card details are removed from our systems.

2) Payment by BANK TRANSFER: To be discussed, depending on the period and duration of the booking.

Cancellation policy:

- Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: 1 night charge
No show or cancellation on the day of arrival: whole stay charge

- Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay
No show or cancellation on the day of arrival: charge 50 % of your whole stay

- Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: 3 nights charge
No show or cancellation on the day of arrival: 7 nights charge

- Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: no charge
Cancellation 14 to 5 days before arrival: 7 nights charge
Cancellation 5-0 days before the arrival: 14 nights charge

Cancellation fee will be automatically debited from your credit card.

Please notice, that during our top season (Christmas, New Year and Easter) there is a special payment and cancellation policy. A non refundable deposit in the sum of 50% of total accommodation is required at the time of making reservation - The deposit will be automatically charged from your credit card at the time of the booking. The rest of the payment has to be done at the arrival. If you cancel your stay more than 21 days in advance, there is no other cancellation fee, if you cancel your stay less than 21 days in advance, the cancellation fee is 100 % of total costs.

Damage deposit:

We do not ask you to leave us cash as a security deposit. At the check-in, you will have to write your credit card information. Nothing will be charged from your card except in case of the damage in the apartment you would be responsible for. If there is no damage, your credit card information will be immediately discarded.

Additional information:

The prices include everything. You pay one flat rate – no extra charges for electricity or gas. We provide linen and towels, as well, so the guests do not need to bring anything else, just to arrive and enjoy Prague!

Full service housekeeping every 4 days (included in the price).

Additional housekeeping (only cleaning) available for 45 EUR.

Free of charge baby-cot on request.

Children up to 3 years - free of charge.

In absolute necessity, we reserve the right to change the apartment for an equivalent or better unit.